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Interstate move - checklist
June 6, 2005 08:23 PM EST | Consumer Info | Email to Friend | Comments (0)
Before the move
- Obtain the booklet Your Rights and Responsibilities When You Move from the mover.
- Ask for recommendations from neighbors, friends, and relatives regarding the mover.
- Check with the Better Business Bureau regarding the mover.
- Find out what the mover’s responsibilities are for damages that may occur to your belongings.
- Ask if the mover has a dispute settlement program.
- Obtain estimates from at least three movers, and compare costs and all other services to be provided by the mover.
- Find out how and when pickup and delivery of your household goods will occur.
- Ask the mover how they can be contacted before the move, during the move, and after the move.
Moving Day
- Be present to answer questions and give directions to the movers. Stay until they finish.
- Accompany the movers as they inventory your household goods and resolve any questions regarding the condition of materials being moved.
- Carefully read the information on the estimate, order for service, bill of lading, inventory, and all other completed documents before you sign them.
- Keep the bill of lading until your goods are delivered, the charges are paid, and any claims are settled. Before the moving van leaves, take one final look throughout the house to make certain nothing has been left behind.
- Give the driver directions to your new home.
- Inform the driver and the moving company of where you can be reached during the move
- Be present to answer any questions and give directions.
- Pay the driver before your goods are unloaded.
- Supervise unloading and unpacking of your goods.
- Note on the inventory list all boxes or other items that are damaged before you sign any documents.
- What is the FMCSA official Web site? http://www.fmcsa.dot.gov
- Where can I get a copy of Your Rights and Responsibilities When You Move? http://www.fmcsa.dot.gov/factsfigs/moving.htm
- Where can I find out whether a mover is registered with FMCSA?
http://fmcsa-li.volpe.dot.gov, or call (202) 366-9805 - Where can I obtain information about a mover, broker, or freight forwarder’s insurance and process agent? http://fmcsa-li.volpe.dot.gov, or call (202) 385-2423
- How do I get assistance to determine if a carrier has assessed the correct transportation charges? Call the Surface Transportation Board at (866) 254-1792
- Where may I file a complaint against a mover? http://www.1-888-dot-saft.com, or call FMCSA 24-hour toll-free hotline at (888) 368-7238.
- How can I learn more about movers and transportation?http://www.moving.org
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